Consumer Affairs

​​Maryland’s Public Behavioral Health System (PBHS) prides itself on its consumer-driven, consumer-focused service system.  The Administration’s Office of Consumer Affairs has a leadership role in both policy and program development.  The office coordinates with local peer support chapters, individual consumers, and consumer advocacy groups in efforts to improve services, and empower consumers throughout their recovery.  In addition, the office, in conjunction with local Core Service Agencies, can assist consumers with their complaints and/or concerns regarding services received or treatment options.

Ongoing projects within the Office of Consumer Affairs include:

HB 772 (SB 765) MDH - Reimbursement for Services Provided by CPRS - Workgroup and Report

​Requiring the Secretary of Health to convene a stakeholder workgroup to study issues related to the reimbursement of certified peer recovery specialists; requiring the workgroup to include representatives of certain persons; and requiring the Secretary to submit a report on the findings and recommendations of the workgroup to the Governor and the General Assembly by December 1, 2018.

Certified Peer Recovery Specialist (CPRS) Program

Maryland’s Certified Peer Recovery Specialist program, in conjunction with the Maryland Addiction and Behavioral health Professional Certification Board (MABPCB), provides State certification for individuals who provide direct peer-to-peer support services to others who have mental health, substance use, or co-occurring disorders.  Due to their lived experience, CPRS’s can, with specialized training and guidance, draw from their own journey of recovery to inspire hope and provide support to others who are facing similar situations.  

FACEBOOK - Maryland Behavioral Health Peer Recovery Specialist

This Facebook page will allow peers to network with each other from all over the state of Maryland! Let's share ideas, events and resources with each other.

Peer Recovery Email ListServe​

The Office of Consumer Affairs maintains an email listing of Peer Recovery Specialist and PRS Supervisors who are requesting information related to providing Recovery Support Services.   The Office sends out information from all jurisdictions identifying   training, resources, advocacy events, social engagement activities, and job opportunities for PRS.  

To be added to the email list, please contact Adelaide Weber via email at (​)​

Wellness and Recovery Action Plan (WRAP)

WRAP is a project provided to consumers in partnership with On Our Own of Maryland, a statewide mental health consumer education and advocacy organization.  These trainings are being conducted by the Copeland Center, the national program developer of WRAP.  The training includes the core concepts of recovery, daily maintenance, early warning signs and action plans, breakdown and crisis plans, and post crisis plans that provides training in consumer-operated programs as part of ongoing efforts to increase the wellness and recovery orientation, enhance peer support activities, and utilize best practices within the consumer movement.

Consumer Quality Teams

Consumer quality teams perform on site reviews of programs to ensure quality in services, based on the consumer perspective.  The programs reviewed to date indicate that the CQTs are an invaluable asset to their programs.  While, overall, consumers are generally satisfied with the services they are receiving, the site visits have resulted in suggestions for further program improvements.

The Carroll Conquest Outstanding Leadership Award​

Annual Professional Development Conferences for Individuals Working as CPRS

The State of Maryland believes that by investing in the growing Certified Peer Recovery Specialist workforce we will be better prepared to meet the needs of individuals seeking recovery in our communities.  These conferences are opportunities for Peers to further develop their professional skill set and network with other Peer professionals from across the State at no cost.  These events include:
  • ​BHA's Annual Recovery Month Kick Off Event
  • BHA's Annual Peer Networking and Leadership Conference
  • BHA's Annual Peer Summit

Scholarly Articles related to Peer Support​

If you have questions regarding the Office of Consumer Affairs or the Office's ongoing projects, contact: Brendan Welsh, Director, Office of Consumer Affairs at​​