Maryland Crisis Hotline Operations Workgroup

​This Workgroup was created to develop recommendations regarding the purpose of the crisis hotline, what services it should provide, how it should be structured, and how it should function.  These recommendations will be put forward to the Deputy Secretary of BHA and used to inform decisions regarding BHA’s crisis hotline. Workgroup members were selected based on their representation of key stakeholder groups and partner agencies. ​

Workgroup Materials









Workgroup Minutes​





Draft Recommendations Listening Session/Final Draft Recommendations

The Behavioral Health Administration hosted a listening session for community stakeholders regarding draft recommendations developed by the Maryland Crisis Hotline workgroup on June 20th, 2017 9-10 am on the ground floor of the Voc Rehab. Building at Spring Grove State Hospital Center. 


For further information, please contact Laura Burns-Heffner at laura.burns-heffner@maryland.gov​